Effective Date: August 05, 2026
Company Name: Prvo
Website: prvo.shop

At Prvo, we are committed to delivering your high-quality caps securely and efficiently. We believe in complete transparency regarding our shipping processes. Please review our shipping practices below.

1. Shipping Destination & Costs

We provide delivery directly to your doorstep.

Shipping Cost: We are proud to offer Free Shipping on all orders. There are no hidden fees or additional delivery charges.

2. Payment Method: Cash on Delivery (COD) Only

For your security and convenience, Prvo exclusively operates on a Cash on Delivery (COD) model. You will not be asked to pay online during checkout. Payment must be made in full (in cash) directly to the courier agent when your order is successfully delivered to your provided address.

3. Order Processing & Delivery Times

To ensure you know exactly when to expect your caps, please note our strict order timeline:

• Order Cut-Off Time: 5:00 PM (MT)
• Order Handling (Processing) Time: 1 to 2 Business Days (Monday – Friday). Orders placed after the 5:00 PM (MT) cut-off time, or on weekends, will begin processing on the next business day.
• Transit (Shipping) Time: 4 to 6 Business Days (Monday – Friday).
• Total Estimated Delivery Time: 5 to 8 Business Days from the moment you place your order.

Note: Our standard business days are Monday through Friday. We do not process, ship, or deliver orders on weekends or public holidays.

4. Order Tracking

Once your order has been processed and handed over to our shipping carrier, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your package's journey to your address.

5. Address Modifications

We cannot change the shipping address once an order is already in transit. If you realize you have entered an incorrect delivery address, please contact our support team immediately within our 1 to 2-day handling window at support@prvo.shop.

6. Lost or Missing Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact our support team. We will coordinate with the shipping carrier to investigate the issue.

7. Contact Information

Our customer support team is available 24/7 to assist you with any questions regarding your shipping or delivery status.

• Business Name: Prvo
• Phone Number: +1 (903) 944-9669
• Email: support@prvo.shop
• Business Address: 3327 Acacia Dr, Tyler Texas 75707, United States
• Support Hours: 24/7 Assistance
• Business Operating Days: Monday to Friday