Effective Date: August 05, 2026
Company Name: Prvo
Website: prvo.shop

At Prvo, we want you to be completely satisfied with your purchase. If you are not entirely happy with your caps, we are here to help. Please read our return and refund guidelines carefully.

1. 30-Day Return Window

We offer a strict 30-Day Return Policy. This means you have exactly 30 days from the date your order is delivered to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return, your item must be in the same condition that you received it. The cap must be:

Unworn and unused.

In its original packaging.

Have all original tags attached.

3. How to Initiate a Return

To start a return process, you must first contact our 24/7 customer support team at support@prvo.shop. Please include your order number and the reason for the return.

If your return request is accepted, we will provide you with the authorization to send your package to our physical business address:
3327 Acacia Dr, Tyler Texas 75707, United States.
Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs & Labels

Providing the return shipping label and covering the return shipping cost is entirely the customer's responsibility.
Prvo does not cover return shipping expenses and we do not provide pre-paid return shipping labels. You will need to purchase your own shipping label from a courier of your choice to mail the returning item back to our facility. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Restocking Fees

We do not charge any restocking fees. The restocking fee is $0 on all eligible returns.

6. Refund Process (For COD Orders)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the condition of the returned cap.

If your return is approved, we will process your refund. Because our store exclusively uses a Cash on Delivery (COD) payment model, we cannot refund money to a credit card. Instead, our support team will request your preferred bank account or digital payment details.

The complete refund process will be completed within 7 Business Days from the day we approve your return.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon reception. If the cap is defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery at support@prvo.shop with photo evidence. We will evaluate the issue and make it right immediately.

8. Contact Information

If you have any further questions regarding your return or refund, please reach out to us:

Business Name: Prvo

Phone Number: +1 (903) 944-9669

Email: support@prvo.shop

Return Address: 3327 Acacia Dr, Tyler Texas 75707, United States

Support Hours: 24/7 Assistance

Business Operating Days: Monday to Friday