Frequently Asked Questions (FAQs)

Shipping & Delivery

Q1. How much does shipping cost?

We are proud to offer 100% Free Shipping on all orders. There are no hidden delivery fees.

Q2. When will I receive my order?

Our total estimated delivery time is 5 to 8 Business Days. This includes:

• Handling Time: 1 to 2 Business Days (Monday – Friday)
• Transit Time: 4 to 6 Business Days (Monday – Friday)
  Note: Our order cut-off time is 5:00 PM (MT). Orders placed after this time will begin processing the next business day.

Q3. Do you process or deliver orders on weekends?

No, our standard business operating days are Monday through Friday. We do not process, ship, or deliver orders on weekends or public holidays.

Q4. How can I track my package?

Once your order has been processed and handed over to the courier, we will send you a confirmation email with a tracking number so you can monitor its journey to your doorstep.

Payment & Billing

Q5. What payment methods do you accept?

To make your shopping experience completely secure, we exclusively accept Cash on Delivery (COD). You do not need to pay anything online or enter any credit card information on our website.

Q6. How does the Cash on Delivery (COD) process work?

Simply place your order on our website for free. Once our courier partner delivers the package to your address, you will hand over the exact cash amount for your order to the delivery agent.

Q7. Are there any hidden fees or taxes added at delivery?

No. The total amount shown to you at the checkout page is the exact final amount you will pay to the courier. We do not charge any surprise fees.

Returns & Refunds

Q8. What is your return policy?

We offer a strict 30-Day Return Window. You have 30 days from the date your order is delivered to request a return. The cap must be unworn, unused, in its original packaging, and have all original tags attached.

Q9. Who pays for the return shipping?

Providing the return shipping label and covering the return shipping cost is entirely the customer's responsibility. We do not provide pre-paid return shipping labels. You must purchase your own shipping label from a courier of your choice to send the item back to us.

Q10. Is there a restocking fee for returns?

No, we do not charge any restocking fees. The fee is $0.

Q11. Since I paid with Cash on Delivery, how will I get my refund?

Once your returned item is received and inspected at our facility, and if the return is approved, our support team will contact you to request your preferred bank account or digital payment details. The refund will be transferred to you within 7 Business Days of approval.

Q12. How do I start a return?

To initiate a return, please contact our 24/7 customer support team at support@prvo.shop with your order number. Once approved, you can mail the product to: 3327 Acacia Dr, Tyler Texas 75707, United States.

Products & General Inquiries

Q13. Who are your caps designed for?

Our caps are designed as Unisex and are intended for an Adult demographic.

Q14. What materials are your caps made of?

Every cap is made with different, high-quality materials. Please check the specific product description page for detailed information on the material of the cap you are interested in.

Q15. How can I contact customer support?

Our support team is available 24/7 to assist you.

• Email: support@prvo.shop
• Phone: +1 (903) 944-9669